IMPORTANT - Temporary Water Service Hook-Up Instructions

As part of FER-PAL Infrastructure’s project with the Town of Newmarket, the water main pipe on your street is scheduled to be cleaned and Cured-In-Place Pipe (CIPP) Structurally Lined during the next several weeks. CIPP Structural Lining prevents further pipe corrosion, adds strength, improves fire flow capacity, and helps eliminate discolored water. Essentially, we are building a pipe within a pipe. To learn more about the project, please contact www.heynewmarket.ca/NewmarketHeights

During construction, your home will receive water through an above-ground temporary piping network (by-pass) installed along the curb or ditch line on your street. A hose attached to the temporary by-pass (blue pipe) will be connected to your home with a "Y" connector via the outside hose tap. This allows you to receive water in your home. See photo for operating instructions.

Although several access pits will be excavated along the water main, efforts will be made to avoid excavating in newly paved areas.

From time to time, FER-PAL will have to turn off the water supply to your home. You will be notified in advance of any scheduled interruption in service. However, this may not always be possible, for example, when a water main break occurs. You may also experience rusty water while work is taking place. If this happens, let the water run until it flows clear.

The temporary water supply network and the rehabilitated water main will be disinfected prior to hook up to your home in accordance with the Town of Newmarket Disinfection of Water Main procedures.

FER-PAL recommends that you temporarily disconnect any water treatment system, such as softeners or filters, water-cooled air conditioners or any similar plumbing fixtures, as they may be damaged during construction. As automatic lawn sprinkler systems may not operate properly while the work is taking place, manual watering may be necessary.

Once the water main rehabilitation has been completed, all excavated areas will be restored. In addition, the grassed areas will receive an initial watering by FER-PAL. However, we suggest that you continue to water any grassed areas for 1-2 hours twice a week.

We appreciate your cooperation during this improvement project. Every attempt will be made to minimize interference with local activities. Please exercise caution around construction, equipment, and the temporary water main system.

If you should have further questions regarding this matter, please contact our office at

1-416-742-3713 or toll free 1-866-344-1058

For afterhours emergencies (6:00pm – 7:00am) please contact the following number 1-(855)-530-8592

For daytime emergencies (7:00am – 6:00pm) please contact the following number 1-866-344-1058