Newmarket's Digital Transformation Strategy

Track the progress of the Town's Digital Transformation Strategy

Newmarket's Digital Transformation Strategy (DTS) serves as an overarching blue print for the Town that will improve its service delivery to residents while finding operational efficiencies in order to build a digital future for Newmarket. The strategy was approved in November 2021 will take place in phases over the next five years. Important milestones and engagement opportunities related to the DTS will continue to be updated on this webpage. Check back for more information on DTS.

What is a Digital Transformation Strategy?

Digital transformation is a rethinking of how we use digital approaches to achieve our goals. But digital transformation isn’t only about new technology or software, it also considers our staff, the processes they follow every day to do their jobs, and how they interact with residents. By doing this, digital transformation looks at the entire view of the Town to look for opportunities for change.

Newmarket's Digital Transformation Strategy (DTS) serves as an overarching blue print for the Town that will improve its service delivery to residents while finding operational efficiencies in order to build a digital future for Newmarket. The strategy was approved in November 2021 will take place in phases over the next five years.

Why did the Town create a digital transformation strategy?

In 2019, the Town of Newmarket undertook a review to identify different opportunities to improve revenue, build efficiencies, and create value adds (the REV it Up Review). A key finding of this review was that there is a significant opportunity for the Town to make improvements through greater digital enablement. To achieve this, the Town decided to develop a digital transformation strategy that would act as a guide for change. The DTS is fully funded by the Province of Ontario's Audit and Accountability Fund.