Newmarket's Digital Transformation Strategy

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Track the progress of the Town's Digital Transformation Strategy

Newmarket's Digital Transformation Strategy (DTS) serves as an overarching blue print for the Town that will improve its service delivery to residents while finding operational efficiencies in order to build a digital future for Newmarket. The strategy was approved in November 2021 will take place in phases over the next five years. Important milestones and engagement opportunities related to the DTS will continue to be updated on this webpage. Check back for more information on DTS.

What is a Digital Transformation Strategy?

Digital transformation is a rethinking of how we use digital approaches to achieve our goals. But digital transformation isn’t only about new technology or software, it also considers our staff, the processes they follow every day to do their jobs, and how they interact with residents. By doing this, digital transformation looks at the entire view of the Town to look for opportunities for change.

Newmarket's Digital Transformation Strategy (DTS) serves as an overarching blue print for the Town that will improve its service delivery to residents while finding operational efficiencies in order to build a digital future for Newmarket. The strategy was approved in November 2021 will take place in phases over the next five years.

Why did the Town create a digital transformation strategy?

In 2019, the Town of Newmarket undertook a review to identify different opportunities to improve revenue, build efficiencies, and create value adds (the REV it Up Review). A key finding of this review was that there is a significant opportunity for the Town to make improvements through greater digital enablement. To achieve this, the Town decided to develop a digital transformation strategy that would act as a guide for change. The DTS is fully funded by the Province of Ontario's Audit and Accountability Fund.




Track the progress of the Town's Digital Transformation Strategy

Newmarket's Digital Transformation Strategy (DTS) serves as an overarching blue print for the Town that will improve its service delivery to residents while finding operational efficiencies in order to build a digital future for Newmarket. The strategy was approved in November 2021 will take place in phases over the next five years. Important milestones and engagement opportunities related to the DTS will continue to be updated on this webpage. Check back for more information on DTS.

What is a Digital Transformation Strategy?

Digital transformation is a rethinking of how we use digital approaches to achieve our goals. But digital transformation isn’t only about new technology or software, it also considers our staff, the processes they follow every day to do their jobs, and how they interact with residents. By doing this, digital transformation looks at the entire view of the Town to look for opportunities for change.

Newmarket's Digital Transformation Strategy (DTS) serves as an overarching blue print for the Town that will improve its service delivery to residents while finding operational efficiencies in order to build a digital future for Newmarket. The strategy was approved in November 2021 will take place in phases over the next five years.

Why did the Town create a digital transformation strategy?

In 2019, the Town of Newmarket undertook a review to identify different opportunities to improve revenue, build efficiencies, and create value adds (the REV it Up Review). A key finding of this review was that there is a significant opportunity for the Town to make improvements through greater digital enablement. To achieve this, the Town decided to develop a digital transformation strategy that would act as a guide for change. The DTS is fully funded by the Province of Ontario's Audit and Accountability Fund.

  • CLOSED: This survey has concluded.

    A key part of this process is your input, and we want to hear how you well you think the Town currently provides digital services and how it could change in the future. 

    To help in this process, we’re asking you to complete this short, 10-minute survey. 

    To thank you for your contribution, we’re entering those who complete the survey into a raffle to win complimentary access to one of the Town’s recreational services. To be entered, please complete the survey and enter your contact information into the final question so that we can contact you if your name is drawn. 

    All participants will be entered into a draw to win 1 of 10, 20-visit recreation passes for skating / swimming. 

    The survey will be open in until September 10, 2021 at 5 p.m. 

    Complete Form
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Page last updated: 27 Jan 2022, 02:20 PM